Delivering quality engagement between federal agencies and their constituents has improved radically from updated quality control practices and workforce optimization.

Based on our experience modernizing thousands of contact centers, NICE is working closely with government agencies to share our implementation playbook for maximizing the quality of interactions with constituents.

Watch this on-demand webinar to learn how NICE can help you transform interaction quality and federal CX with workforce engagement management on a cloud native open platform.

Specifically, this webinar covers how:

• CXone Quality Management decodes the patterns and reveals the right interactions to review and behaviors to address with your agents
• Pre-built sentiment and frustration analysis, automated topic categorization and AI behavioral models allow agents to focus on delivering high quality engagement with customers
• CXone Interaction Analytics (with patented AI technology) surfaces actionable insights in real time for 100% of speech and digital contact center interactions
• CXone True To Interval workforce management enables operators to manage omnichannel interactions