Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.









Customer Experience Self-Guided Demos


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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (27)
  • Digitization of Services (43)
  • Customer Services (40)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (6)
  • Call Center (11)
  • Accessibility & Adaptive Technology (15)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

Trending Topics: Customer Experience and Engagement

See how Jotform can revolutionize government operations and the customer experience with digital transformation. Explore ways that digital transformation can be applied in various ...

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With outdated infrastructure, there is an increasing challenge in hiring processes. Read this resource to see how the state of Indiana overcame this challenge by using the right ...

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Indiana's state government is one of the top 3 largest employers in the state. Read this success story to see how they leveraged LinkedIn to increase awareness and leads.

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Watch this webinar to provide your students with valuable skills that future employers will want, and keep your courses flexible and up-to-date. Learn how to make the most of your ...

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Micro-credentials are growing in significance in todays labor market and continue to be a increasing demand. Read this report to gain insights into how micro-credentials can help ...

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The municipality faces several obstacles when managing expenses and paying vendors on time. Discover how Clyr helps alleviate the burden through proper expense management and by ...

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This resource explores how Jira serves as the hub of Atlassian’s System of Work, helping agencies and teams streamline project management, improve collaboration, and break ...

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This resource highlights the latest updates in Atlassian Cloud, designed to help teams work more efficiently and securely, including new capabilities like expanded automation, BYOK ...

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Fraud is an everyday obstacle for consumers and agencies. Discover how Plum Identity's fraud prevention services can help prevent payment fraud, identify fraudulent trends, and ...

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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends