Help Scout: The email management tool that will improve customer service

Help Scout is here to make support easier for public sector organizations, with a special focus on education, healthcare, and local governments. We understand that working in these fields often means navigating complex cross-departmental environments where teamwork and clear communication are key.

That’s why Help Scout is built with collaboration at its core. Teams come together in the Inbox to manage every conversation across channels in one view. No more switching systems, no more conversations slipping through the cracks. Whether you’re receiving questions through email, social media, or live chat, your teams can reply to it all in the Inbox.

Features like internal notes, assignments, and collision detection help teams work together seamlessly. Productivity tools like automated workflows and saved replies take care of busy work and make it easy to respond to emails faster. This level of coordination is particularly valuable for public sector agencies that need to maintain clear communication lines, both internally and with the public, enhancing overall transparency and accountability.

Help Scout also offers self-service tools, so the audiences you serve can find answers themselves 24/7, reducing email volume for your team. Use Docs to build an organized and searchable knowledge base, and use our help widget, Beacon, to put help articles anywhere on your site. Plus, you can monitor your team’s productivity with both standard and custom reports.

We’re committed to protecting your privacy and meeting the high compliance standards of the public sector. That’s why Help Scout complies with GDPR, SOC2, and HIPAA, ensuring your data is secure and access is well-managed.

Help Scout is designed to grow with you. Our pricing is friendly to any team size and budget, and our scalable solution doesn’t require heavy IT support, so you can keep costs down while still offering best-in-class support.