Many agencies often find digital transformation efforts expose issues within outdated, log-jammed or manually intensive internal service delivery workflows. Learn how Jira Service management not only enables agile ITSM services for daily IT operations and help desk workflows, but extends those same capabilities to support enterprise service management (ESM) into non-technical workflows like HR, procurement, case management and legal operations. With Jira Service Management agencies can extend collaborative, automated self-service practices across the enterprise.