Zencity logo

Explore Zencity's Self-Guided Tours

Zencity and Carahsoft have partnered together to provide a series of self-guided tours of Zencity's products and features. Similar to a live demo, the self-guided tours explores how Zencity's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about Zencity's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Zencity expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

View All Customer Experience & Engagement Tours
Zencity Customer Experience & Engagement Self-Guided Tour  

Zencity Customer Experience & Engagement Self-Guided Tour

Zencity 360 provides Government officials with a comprehensive understanding of citizens’ wants and needs, so they can lead with confidence, making more informed and effective decisions for a more prosperous future. Zencity 360 platform offers a suite of tools that can be used together or separately, seamlessly integrating with the systems and applications Government agencies already use.

Digital benchmarking surveys, designed by data scientists, are accessible to officials, providing them with a representative and statistically sound view of the community and can be utilized to improve services. Post to official Government social medias and generate press releases in seconds, communicating effectively and keeping residents in the loop with accessible information.


Want to learn more about Zencity?
Start a self-guided demo now to learn how to build trust, improve services and increase satisfaction.
1 of 6

Zencity 360

Zencity 360 provides local government officials with a clear, comprehensive, and inclusive understanding of what residents want and need, so they can lead their community to a better, more prosperous future.

Benefits:

  • Hear beyond the STPs (Same Ten People)
  • Lead with clarity, confidence, and accountability
  • Make more informed, transparent, and effective decisions
  • Save time and money
2 of 6

Public Safety

Zencity’s public safety solution ensures that you hear from all of your residents and helps to support community-aligned policing. Using cutting-edge technology and expert analysis, Zencity sifts through the noise so you can easily measure resident trust, satisfaction, and overall sentiment better to understand your community members’ needs and priorities.

Benefits:

  • Measure trust and sense of safety
  • Build community trust
  • Improve public opinion
  • Power strategic decision-making
3 of 6

The Zencity Solution for State Agencies

The Zencity platform offers a suite of tools that can be used together or separately to power your most important work.

Benefits:

  • Surveys. Hear from more residents with always-on, digital benchmarking surveys designed by data scientists to be accessible, representative of your community, and statistically sound.
  • Organic. Understand the relevant conversations residents are having across publicly available sources including social and digital media channels.
  • Experience. Improve community services with continuous resident satisfaction polls that deliver clear, ongoing feedback and enable data-driven performance recommendations.
  • Engage. Quickly launch custom, interactive project hubs that make it easy to collaborate and communicate with residents throughout a project’s lifecycle.
4 of 6

Messaging and Communication

Practice proactive and responsive governance by staying on top of public sentiment. Keep residents in the loop with timely, tailored, accessible information. Plus, communicate effectively during challenging flashpoints by keeping tabs on what is top of mind for residents right now.

Benefits:

  • Explore & Identify. Follow the conversation to see what's animating your resident at this very moment and requires your attention.
  • Inform & Gather. Communicate to the community and understand the response to your messaging.
  • Analyze & Strategize. Evaluate the feedback, pinpoint takeaways, and submit relevant findings to council and elected officials.
  • Measure & Assess. Determine the effectiveness of you communication strategy and the community's response to your intervention and messaging.
5 of 6

Budget & Resource Allocation

Identity funding and budget priorities from across your entire community. Engage residents in digital dialogues to help determine how budgets, federal to municipal funds and grants, should be allocated.

Benefits:

  • Assess your current situation by identifying priorities and mapping resource allocation needs.
  • Communicate the findings to Council and provide a data-based overview of the community's budget and resource preferences.
  • Communicate about the budget process and share the proposed final budget with the community for feedback.
  • Track resident sentiment around the investments you're making to learn if you managed to address their expectation and measure the performance and impact of these investments over time.
6 of 6

Capital Projects

Increase community buy-in on large-scale investments and projects. Understand how residents perceive investments in community assets and infrastructure projects—and refine or adjust plans accordingly.

Benefits:

  • Assess community sentiment around the project, map key concerns and opportunities, and understand where your residents stand on the investment.
  • Communicate with your residents throughout the project's lifetime. From conception to implementation, provide updates, and gather ongoing feedback.
  • Consult real-time feedback and sentiment to identify specific pain points or concerns, and adjust messaging or project design accordingly.
  • Evaluate the feedback, pinpoint takeaways, and submit relevant findings to council, department heads, and elected officials.

Zencity's Benefits Snapshot:

 

  • Government agencies can earn the trust of the communities they serve by making informed, transparent and effective decisions based on constituent feedback.
  • Understanding how constituents view investments in community assets and infrastructure projects allows Government agencies to better refine or adjust plans accordingly.
  • Interactive project hubs that make it easy for Government agencies to collaborate and communicate with constituents throughout a project’s lifecycle.