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Explore Yext's Self-Guided Tours

Yext and Carahsoft have partnered together to provide a series of self-guided tours of Yext's products and features. Similar to a live demo, the self-guided tours explores how Yext's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about Yext's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Yext expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

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Yext Customer Experience & Engagement Self-Guided Tour  

Yext Customer Experience & Engagement Self-Guided Tour

Yext is the leading digital presence platform that seamlessly delivers consistent, accurate and engaging experiences that enables Government agencies to meaningfully connect with citizens anywhere in the digital world. AI and machine learning powers citizen engagement, automates workflows at scale and delivers actionable cross-channel insights for data-driven decisions.

Agencies can build out their own CMS with customizable integration options that allow them to structure their content in a way that best fits their use cases. By utilizing dual-sync direct integrations, agencies can produce content that includes names, addresses, phone numbers, images, publisher-specific fields and more.

Yext provides tools to monitor, analyze and respond to reviews, enabling agencies to engage with citizens in an impactful manner. AI-powered search experiences built with a natural language understanding and multi-algorithm approach answers citizens questions directly on an agency’s website, app or anywhere else they search. Agencies can create, respond and track performance across a variety of social media without leaving Yext’s all-in-one platform.

Government agencies can meet goals set forth by the 21st Century IDEA Mandate of 2018 by monitoring how effectively they are interacting with citizens and collecting analytics on what matters most to them.


Want to learn more about Yext?
Start a self-guided demo now to learn how to utilize search solutions for the Public Sector to better serve and exceed citizens expectations.
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Listings

In addition to the first-party experiences you can build on the Yext platform, Yext also boasts a network of 200+ third-party publishers to push your brand's data to. Powered by dual-sync direct API integrations, you can showcase rich content like name/address/phone number, as well as images, publisher-specific fields, and more.

Benefits:

  • Delivers data seamlessly across the Publisher Network
  • Analytics pulls all 3rd party listings data into one place to view and filter
  • Deactivate duplicate listings
  • Keeps data accurate
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Search

Build amazing AI-powered search experiences based on natural language understanding and using a multi-algorithm approach. From backend configuration to frontend customization, Search provides the tools you need to answer your users questions on your website, in your app, or anywhere else people are searching.

Benefits:

  • Construct a tree of entities and relationships in Yext Content
  • Model relationships between entities
  • Adds a search overlay to your website
  • Analyze your search data at scale, from individual user searches to trending topics
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Content

The foundation for building powerful digital experiences starts with content management. That's why Yext experiences are built on Content, a headless CMS structured with real-world entities and their relationships. Our robust Connectors framework and Content Delivery API make it easy to unify your content and deliver it anywhere. Plus, with Content Generation built into our Suggestions-based workflows, you can safely scale your content strategy with AI to reach your customers across all your digital touchpoints.

Benefits:

  • Content Generation enables users to automatically create content
  • Transform data in the framework
  • Benefit Create and manage integrations with one tool
  • With flexible content modeling and organizational tools, team can collaborate more
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Reviews

Reviews are a critical source of feedback for your brand, a space to engage with your users, and an area that provides a significant impact on search. Yext provides the tools to: monitor & analyze reviews, respond to reviews using a number of intelligent response methods, and generate first-party reviews for your locations, people, products, and more.

Benefits:

  • Save time and reduce the manual work involved when responding to customer reviews
  • View, filter, label, and analyze reviews
  • Respond to your reviews
  • Analyze reviews using dashboards, pre-built insights, competitive intelligence, and more
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Social

Manage and amplify your brand's social presence across a variety of 3rd party sites like Apple, Facebook, Google, and Instagram. Create, respond, and track performance without leaving our all-in-one platform.

Benefits:

  • Create Posts Seamlessly create and schedule posts directly on your website and popular 3rd party platforms. Post to several publishers and entities at once, leverage pre-approved brand assets, and embed dynamic content from your CMS that is curated for local audiences.
  • Monitor and Manage Posts Consolidate your posts into a single feed where you can see posts made by you and your customers. Manage your posts, respond to customer comments, and approve content created by other users based on the permissions you assign them.
  • Comment on Posts Easily respond to customer questions and comments directly from Yext. We identify which location's post you've selected before you enter a comment.
  • Intuitive User Experience Yext's intuitive interface caters to all experience levels with a point-and-click user experience. Seamlessly navigate between key actions like creating, commenting, or deleting posts. Multiple users, post approvals, and customizable permissions are fully supported.
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Analytics

Actionable insights are critical for optimizing your digital experiences. Yext unifies data sources from across the web to bring you a comprehensive view of your customer interactions across all digital touchpoints. Whether it's on your owned experiences (e.g. your website and search) or on third-party experiences (e.g. reviews and business listings), Yext can help you visualize customer journeys that span multiple digital channels.

Benefits:

  • Yext Data Sharing allows businesses to automatically sync their Yext data with their Snowflake warehouse to reveal a complete picture of their business insights. Get direct access to your Yext data in your Snowflake warehouse, no complex ETL required. Reliably access and quickly act on critical insights by leveraging the speed, scale, security, and performance of Snowflake's platform.
  • Unify all of your enterprise data Centralize business insights and consolidate your reporting workflows by integrating your Yext data with the rest of your business' data in your Snowflake warehouse. Improve performance by easily identifying and fixing critical gaps across multiple data sources.
  • Minimize security risks Establish secure data sharing capabilities and a single source of truth for your analytics. Send your raw data directly to your data warehouse without having to involve a third-party ETL pipeline.
  • Manage data with low-code tools Sync data between Yext, Snowflake, and other external BI tools without needing help from technical teams. Build flexible and powerful integrations on top of Snowflake with their ecosystem of BI partners.

Yext's Benefits Snapshot:

 

  • The streaming static generation infrastructure of the Pages toolbox allows agencies’ DevOps teams to quickly build high performance websites that capture traffic and drive conversions.
  • Agencies can optimize the citizen experience with unified data sources from across the web that provide actionable insights based off citizen interactions from their website, search and reviews.
  • SEO improves agencies’ rankings and presence in searches, ensuring citizens get the right answer about agency content instead of getting it from an uninformed source