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Vision Point Systems Solutions for the Public Sector

Delivering Customized and Scalable Solutions for Public Sector Processes and Communications

VPS is a trusted partner for public sector organizations that need innovative and effective solutions to improve their processes and communications. VPS has extensive experience in developing and optimizing low-code applications, omnichannel contact center systems, and citizen engagement platforms, using powerful platforms such as Appian, Twilio, and AWS. VPS solutions are tailored to the specific needs and goals of each client, and are designed to enhance customer service, operational efficiency, data security, and compliance.

Some of the VPS solutions that have helped public sector clients achieve excellence are:

  • Low-Code Omnichannel Contact Center System (LOCCS): LOCCS enables public sector organizations to create and manage a fully customizable contact center system that supports multiple channels of communication, such as voice, SMS, email, and chat. LOCCS is built on Appian and Twilio Flex, but can leverage detailed customer profiles and integrate first-party data from any source, such as Zendesk, Salesforce, and more. With LOCCS, agents can access customer records, support interaction workflows, and historical data all within a single-pane-of-glass user interface.
  • ACE - Citizen Engagement Platform: ACE helps public sector organizations to engage with their citizens in a timely, reliable, and traceable manner by centralizing all your communication and campaigns into one efficient email and SMS solution. While providing centralized management, ACE also maintains departmental autonomy, granting each department its own visibility, privacy, and billing management. This unique functionality allows departments to operate independently within the ACE framework, ensuring that sensitive or department-specific information remains secure and confidential.The platform allows citizens to access information, request services, manage bills, report issues, and provide feedback through a cloud-based portal that is available 24/7.

VPS is committed to providing ongoing support and management for its solutions, as well as consulting, development, testing, and training services. VPS works collaboratively with public sector clients to deliver solutions that meet their expectations and standards, and that can scale and evolve with their changing needs.