Renewal FAQ

How do I submit a support ticket?
- Go to VMware Customer Connect
- Log in
- Click "Get Support"
For more information, visit: https://www.vmware.com/support/policies.html
How do I update license keys to the next version?

If you are a Super User, Procurement Contact, or a user with View License Keys & User Permissions, the License Keys page allows you to manage and organize your license keys in an intuitive and flexible manner through a folder management system.
Learn more here: https://kb.vmware.com/s/article/81665
What are the steps to get to the license key page?
- Log in to Customer Connect.
- Select Manage Licenses from the Quick Links icon or by selecting Products and Accounts > Accounts > License Keys.
Learn more with our how to guide: https://kb.vmware.com/s/article/2006831
What are the support and subscription benefits?
- 24x7 support for Severity 1 issues
- Unlimited number of support requests
- Up to 6 Administrators
- Remote support
- Online access to documentation and technical resources, knowledge base articles, and discussion forums
- Online access to product updates
- Production support data sheet: https://www.vmware.com/content/dam/digitalmarketin...
- Basic Support data sheet: https://www.vmware.com/content/dam/digitalmarketin...
What are the benefits and recent updates of VMware Renewals?

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