Access innovative solutions for data, systems, and cloud challenges
For decades, Titan Technologies has developed innovative, transformative solutions for federal, state, local, commercial, and educational organizations. Our approach to every customer partnership is built upon mutual trust and respect, a shared vision, and pride in our collaborative achievements. This formula has earned us a reputation for delivering consistently remarkable results in our four core lines of business, which include:
- Digital Business Transformation: Titan transforms its customer business operations by integrating cutting edge technology with leading commercial technology platforms including ServiceNow, Amazon Web Services (AWS), NICE inContact, and Microsoft, among others.
- Customer Care: Titan provides efficient, customer-focused call center and service desk solutions using Next Generation ACD/IVR system implementations that scale to fit the largest customers and the most challenging environments across State, Local, and Federal Government customers.
- Security and Communications Infrastructure: Titan designs, deploys, operates, and maintains complex communications’ systems for environmentally and geographically challenging environments in support of critical infrastructures that span the globe.
- Infrastructure Modernization and Management: To handle the explosion of data traffic, Titan transforms traditional infrastructures into flexible, highly-available, and secure networks that can efficiently operate within a multi-technology environment.
Our innovations serve a broad range of business needs for government agencies that are transforming to optimize their organizational performance, meet the demands of 21st century citizens, and comply with federally mandated requirements around records management. We help government agencies provide better access to critical information that ultimately improves the lives of our citizens.
We optimize performance by providing end-to-end business digitization solutions, process automation, artificial intelligence, and machine learning enabled data management platforms. With our 311 Support solutions, we help state & local organizations transition from outdated systems to communicate better with their constituency. By utilizing the ServiceNow platform, we have helped enterprises completely modernize their legacy workflow management / IT Service Management system, while reducing licensing costs and improving auditing compliance. For service desks, we have provided a fully cloud-based solution and analysts that consistently resolve issues on first contact up to 99% of the time.
The Compendia Data Platform (CDP) is Titan’s latest innovation to address the needs of organizations faced with the challenges of extracting useful and searchable information from large quantities of structured and unstructured data. CDP is used by federal organizations, such as the Los Alamos National Laboratory, to address some of their most complex research and knowledge management challenges. Compendia’s work-flow based approach ingests data from virtually any data source and applies NLP/NLU analytics to enrich the raw input streams with additional metadata. Users are then able to perform precision search and recall using Compendia’s tailored UI. Analysts and researchers using Compendia are empowered with more relevant and actionable results saving them valuable time and allowing them to complete their analyses faster. To learn more about Compendia visit titantechnologies.com/compendia.
