SuccessKPI Solutions for the Public Sector

SuccessKPIs Real-time and Historical Reports & Dashboards for FedRAMP required environments on a Named Agent License. With this powerful edition you get all of the power of a full BI and analytic platform including the ability to subscribe to reports, build report thresholds, customize dashboards and visualizations, blend multiple data sources, and perform data discovery all on real time and historical data elements on the Contact Center platform(s) and beyond.

SuccessKPIs Power Package for FedRAMP required environments on a Named Agent License. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring with Quality Management. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks. *Transcription will require additional purchase of bucket of Transcribe Minutes.

SuccessKPIs Empower Package for FedRAMP required environments on a Named Agent License. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring with Quality Management and Real-Time Agent Assist. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks, with Real Time Agent Assist including Agent Leve Access and Task Automation. *Transcription will require additional purchase of bucket of Transcribe Minutes.