SMS Magic Solutions for the Public Sector
SMS Magic Can Features and Capabilities
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Conversation Initiation
Initiate personalized messages directly from your CRM with ease.
- Customizable message templates
- Messages can be sent from any object of customer’s choice
- Conversations can be enriched with shortened links, media files, etc
- Ability to free type as well as send templated messages
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Automated Messaging
Send personalized messages directly from your CRM with ease.
- Customizable message templates
- Triggered messaging based on CRM events
- Personalization with dynamic content
- Real-time message tracking and analytics
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Marketing Campaigns
Launch targeted campaigns effortlessly to reach your audience effectively.
- Broadcast, recurring, and scheduled campaigns
- Audience segmentation for tailored messaging
- Detailed campaign analytics and A/B testing
- Optimization based on performance insights
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Response Management
Efficiently handle incoming messages and inquiries for timely responses.
- Unified inbox for centralized message management
- AI-powered chatbots and guided flows for automated responses
- CRM integration for task assignment and follow-up activities
- Performance tracking for response times and resolution rates
- Email to Text Capabilities
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Analytics & Reporting
Gain valuable insights into messaging performance and audience engagement.
- Detailed reports on message delivery and engagement metrics
- Trend analysis and pattern recognition for optimization opportunities
- Customizable dashboards and scheduled reporting
- Data export for further analysis and integration
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Consent & Privacy Management
Ensure compliance with regulations and respect customer preferences.
- Centralized consent database for opt-ins and opt-outs
- Automatic suppression of messages for non-compliant contacts
- Transparent opt-in and opt-out mechanisms for customers
- Strict opt-in adherence and mandatory compliance for TCPA, HIPAA, GDPR, 10DLC and more
- Audit trail for consent status changes over time
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Mobile Accessibility
Access Conversations Everywhere
- SMS Magic offers a Robust & Secure SMS Mobile Application that leverages Salesforce SSO
- SMS Magic also integrates with Salesforce Mobile App
What SMS Magic Can Do for You.
Set Up Consultations
Automatically schedule meetings and send reminders with potential clients to discuss their business needs.
Consult Customers
Use pre-built messaging automations to guide customer purchases and answer their questions via text, chat, Instagram and WhatsApp.
Lead Qualification
Immediate response to inquiries, capture preliminary information and integrate record information into your CRM for ongoing engagement.
Share Important Information
Use CRM record updates to trigger automatic messaging that include valuable information and content to help keep your customers informed.
Personalized Customer Service
Use customer data to personalize support communications and to ensure the customer experience is personable and trusted.
Onboard Customers
Collect documents, explain the terms of business offerings, and set-up accounts while capturing in CRM.
Qualify Inquiries
Start conversations with new inquiries from customers or partners, when they call your contact center or hit your website.
Share Advice
Advise customers and clients over messages to help them make informed and wiser decisions.
Fasttrack Onboarding
Help customers and clients fill out forms and collect application documents on time to enable swift processing and services for them.
Send Payment Reminders
Alert customers and clients about upcoming billing and invoice deadlines, or other payment requests.
Serve Customers and Clients
Connect customers and clients with their relationship managers over texting for account-related updates or new services inquiries.
Uphold Customer Privacy
Build-in compliance management to enforce message opt-in/opt-out policies, carrier guidelines, and to protect your brand reputation.