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Explore ServiceNow's Self-Guided Tours

ServiceNow and Carahsoft have partnered together to provide a series of self-guided tours of ServiceNow's products and features. Similar to a live demo, the self-guided tours explores how ServiceNow's products and features applies to a specific technology vertical such as MultiCloud and Cybersecurity.

 

Learn about ServiceNow's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a ServiceNow expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

MultiCloud

Cybersecurity

Customer Experience & Engagement
View All MultiCloud Tours
ServiceNow MultiCloud Self-Guided Tour  

ServiceNow MultiCloud Self-Guided Tour

ServiceNow offers a comprehensive suite of capabilities to facilitate the transition to MultiCloud environments while providing control over costs and performance. With ServiceNow, agencies can begin their journey by fostering strong collaboration between technology and business teams to align expectations and desired outcomes for cloud transformation. ServiceNow streamlines operational readiness by offering visibility into on-premises resources, assets and applications slated for migration, enabling informed decision-making. Furthermore, ServiceNow simplifies cost management by consolidating MultiCloud and SaaS expenditure within a single platform, allowing agencies to monitor cloud environments for potential outages and disruptions to critical services. Additionally, ServiceNow enhances cloud governance and provisioning oversight, accelerating service delivery and ensuring alignment with organizational objectives.


Want to learn more about ServiceNow?
Start a self-guided demo now to learn more about cloud integrations, compliance and management.
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ServiceNow Multi-Cloud: ITOM Cloud Accelerate

Everyday more businesses are leveraging cloud technology to drive their digital transformation initiatives. Nevertheless, numerous businesses encounter obstacles when moving to the cloud, including formulating a clear migration strategy, reconciling the rapidity of cloud services with robust governance, and navigating the potential risks associated with public cloud infrastructure. ServiceNow Cloud Accelerate offers a solution to these challenges by facilitating efficient planning, scaling, and automation of cloud operations. It effectively addresses practical issues throughout the entire cloud adoption journey.

ServiceNow Multi-Cloud: ITOM Cloud Accelerate ServiceNow Multi-Cloud: ITOM Cloud Accelerate

Benefits:

  • Day zero cloud migration and compliance strategy, helping you to efficiently and effectively assess your footprint to migrate to the cloud, create cloud policies and manage your cloud accounts.
  • Day one delivery of cloud services, providing frictionless, self-service access to cloud resources while ensuring effective oversight and control.
  • Day two operation of cloud services, reducing cloud risks and costs with automated, policy-based governance, embedding Zero Trust to keep cloud resources correctly configured.
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ServiceNow Multi-Cloud: Cloud Migration Assessment (CMA)

ServiceNow Cloud Migration Assessment (CMA), a component of Cloud Accelerate, empowers you to meticulously plan your cloud migration journey with confidence. By initially establishing visibility into both your applications and infrastructure, CMA furnishes vital data essential for informed migration decisions. Leveraging this visibility, CMA facilitates the orchestration and monitoring of migration assessment activities, fostering collaboration among key stakeholders within a unified workspace to determine the most suitable migration approach for each application.

Drawing upon the wealth of information stored in your Configuration Management Database (CMDB), CMA offers in-depth and precise insights into your entire IT landscape. From categorizing assets into distinct groups such as Windows and Linux servers to identifying the applications hosted on each server, CMA equips you with comprehensive visibility. This granular perspective enables you to make judicious financial and technical decisions regarding migration strategies, whether it involves re-hosting applications, transitioning to SaaS alternatives, or retiring redundant applications. Moreover, CMA streamlines stakeholder collaboration by facilitating the creation of assessment tasks tailored to specific applications, enabling efficient communication, documentation of decisions, and task management to ensure a smooth migration process aligned with your business objectives.

ServiceNow Multi-Cloud: Cloud Migration Assessment (CMA) ServiceNow Multi-Cloud: Cloud Migration Assessment (CMA)

Benefits:

  • Empower decision-makers with the right information
  • Accelerate assessments with collaborative decision-making
  • Migrate to the cloud with confidence
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ServiceNow Multi-Cloud: Cloud Services Catalog (CSC)

ServiceNow Cloud Accelerate offers the Cloud Services Catalog (CSC), providing a self-service model with robust governance while maintaining agility. Through CSC, developers can effortlessly access a catalog of approved cloud services directly within the ServiceNow Employee Center, ensuring immediate access to preapproved resources while adhering to corporate policies. These policies encompass various constraints, from resource sizing limits to considerations such as ensuring developers have received adequate cloud security training, fostering a seamless experience termed "nonintrusive guardrails" that balances accessibility with governance.

CSC serves as an integration hub rather than a provisioning tool, seamlessly connecting with leading cloud provisioning tools to maximize functionality while offering developers an intuitive and consistent catalog experience governed by policy-based controls. Integration extends to Terraform templates, cloud-native templates from major providers like AWS, Google, and Microsoft, as well as Azure and Jenkins DevOps pipelines. Additionally, CSC features out-of-the-box catalog items for various cloud services, complemented by a catalog designer for custom item creation. When developers request resources via CSC, they are prompted to provide usage details, such as the associated business application or assigned cost center. Upon successful provisioning, CSC automatically updates the ServiceNow CMDB with corresponding Configuration Items (CIs), ensuring comprehensive and transparent visibility into cloud resources and their business context.

ServiceNow Multi-Cloud: Cloud Services Catalog (CSC) ServiceNow Multi-Cloud: Cloud Services Catalog (CSC)

Benefits:

  • Deliver agility and governance with a cloud services marketplace
  • Instantly provision cloud resources with the tools of your choice
  • Create resource visibility and understand resource usage
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ServiceNow Multi-Cloud: Cloud Configuration Governance (CCG)

With ServiceNow Cloud Configuration Governance (CCG), a component of Cloud Accelerate, you can swiftly detect and address cloud misconfigurations to mitigate potential damage. CCG empowers you to establish cloud configuration policies, conduct scans for policy violations, and automatically rectify detected infractions, ensuring adherence to defined standards.

CCG offers a selection of preconfigured policies tailored for common misconfiguration issues in Microsoft Azure and AWS environments. Additionally, users can craft custom policies using user-friendly low-code/no-code tools or scripts. These policies scrutinize resource configurations for specific issues such as unencrypted S3 buckets and operational inefficiencies like prolonged VM instances in nonproduction settings or unassociated VMs, thereby curbing unnecessary cloud expenditures. Through regular scans, CCG provides comprehensive insights into violations through intuitive dashboards, enabling users to track compliance levels over time and swiftly address emerging issues. Automated remediation capabilities streamline the process, seamlessly integrating with the ServiceNow Cloud Actions Library (CAL) to enact reconfiguration workflows and restore cloud resources to compliance with established policies.

ServiceNow Multi-Cloud: Cloud Configuration Governance (CCG) ServiceNow Multi-Cloud: Cloud Configuration Governance (CCG)

Benefits:

  • Easily establish configuration policies
  • Automatically detect policy violations
  • Fix policy violations in minutes
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ServiceNow Multi-Cloud: Cloud Action Library (CAL)

Access a comprehensive collection of actions, comprising scripts and sub-flows, designed for executing Cloud Configuration Governance, Tagging Governance, Cloud Onboarding, and various other use cases. Seamlessly integrate common cloud actions into your ServiceNow automation arsenal through the Cloud Action Library.

Leverage the pre-configured actions and subflows available within the ServiceNow Cloud Action Library application to seamlessly manage the organization's cloud resources. These ready-to-use components serve as essential tools for interacting with cloud resources, facilitating operations within ServiceNow ITOM Cloud Accelerate features such as Cloud Configuration Governance.

ServiceNow Multi-Cloud: Cloud Action Library (CAL) ServiceNow Multi-Cloud: Cloud Action Library (CAL)

Benefits:

  • Get ready to use scripts and flows to complete tasks
  • Automate common use cases within Cloud Configuration Governance
  • Access workflows to interact with the cloud resources on platforms like AWS and Microsoft Azure
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ServiceNow Multi-Cloud: Value Overview

ITOM Cloud Accelerate acts as the versatile tool for your cloud journey, offering a comprehensive suite of capabilities tailored to every stage of your progression, from inception to ongoing operations. Cloud teams can depend on ITOM Cloud Accelerate to make informed migration decisions, seamlessly implement company-wide cloud resources, streamline provisioning requests, and effortlessly manage cloud assets. This results in an enhanced user experience characterized by swifter, more secure operations and the ability to effectively scale cloud services to drive adoption. By seamlessly integrating with ServiceNow Platform features like Cloud Discovery and AIOps, Cloud Accelerate creates a unified workflow for the entire cloud lifecycle.

ServiceNow Multi-Cloud: Value Overview ServiceNow Multi-Cloud: Value Overview

Benefits:

  • Enhance productivity
  • Remediate issues in minutes
  • Migrate resources strategically
  • Manage any cloud resource

ServiceNow's Benefits Snapshot:

 

  • Achieve a single view of the entire IT estate, including cloud and on-prem resources.
  • Build consistent compliance across on-prem and cloud by creating seamless backup systems.
  • Accelerate cloud deployments and reduce cloud migration costs with turnkey integrations.
View All Cybersecurity Tours
ServiceNow Cybersecurity Self-Guided Tour  

ServiceNow Cybersecurity Self-Guided Tour

ServiceNow Security Incident Response empowers organizations to streamline and strengthen their security operations with a comprehensive SOAR (security orchestration and automation response) solution. Designed to address evolving threats with speed and precision, this platform reduces the errors and inefficiencies associated with manual processes by enabling seamless collaboration across IT, Security and Risk teams.

With powerful integrations, automated playbooks, intuitive dashboards and a unified data model, ServiceNow accelerates the investigation, response and remediation of security incidents, minimizing data loss, exposure and overall impact. By centralizing case management for threats, data loss events and other security challenges, ServiceNow helps organizations enhance operational maturity and maintain robust defenses against modern cyber risks.


Want to learn more about ServiceNow?
Start a self-guided demo now to learn more about security operations and incident response.
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Vulnerability Response

The ServiceNow® Vulnerability Response application imports and automatically groups vulnerable items according to rules that permit you to remediate vulnerabilities quickly. Vulnerability data is pulled from external sources, such as the National Vulnerability Database (NVD) and third-party integrations, and processed with applications developed by ServiceNow®. Vulnerability Response is one member of the Security Operations application suite. Together these applications connect security to your IT department, increase the speed and efficiency of your response, and give you a definitive view of your security posture. 

Vulnerability Response Vulnerability Response

Benefits:

  • Imported vulnerabilities from the NVD and detection data from third-party products are reconciled with the assets in your CMDB. Triage might include: creating remediation tasks composed of multiple vulnerable items, that is, your assets that are determined to have vulnerabilities, grouping these tasks by category, prioritizing them, and assigning them to teams. 
  • Employ coordinated change and exception management to help you resolve vulnerabilities that might require additional manual intervention, more time to resolve, or extensive research. 
  • Integrate third-party scanners and ServiceNow® applications with the Vulnerability Response application to ingest known vulnerability data. 
  • Enhance your ingested vulnerability data with exploit, threat intelligence, risk, and business context. Use this data to help you with patching and remediation strategies. 
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Cybersecurity Executive Dashboard

The Cybersecurity Executive Dashboard is a comprehensive solution that empowers Chief Information Security Officers (CISOs) and cybersecurity executives with visibility into the organization's security posture and initiatives. The dashboard consolidates data from various products within the ServiceNow Security Operations suite and Governance, Risk and Compliance (GRC). See how your SOC is performing and where you need to evolve your teams and response workflows. Assess exposure, measure and monitor progress against key metrics, and get real-time, actionable insights about changing security posture.

Cybersecurity Executive Dashboard Cybersecurity Executive Dashboard

Benefits:

  • Organization-wide security posture scoring 
  • Security, Risk, and Compliance scores by business unit 
  • Customizable monitoring + Unified view of an organization's security landscape 
  • Benchmarking, User-friendly interface, Visibility into phishing simulation metrics from KnowBe4 and Microsoft Defender for Office 365 
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Security Posture Control

Security Posture Control enables cybersecurity teams to get visibility into their complete enterprise asset inventory and determine their overall security posture. Security analysts gain insights into how well security tools are deployed and covering their assets based on their asset inventory and imported data from service graph connectors and ServiceNow products such as Hardware Asset Management (HAM) and ITOM Discovery. Security analysts can also create custom policies and configure insights to monitor the compliance of assets with internal security standards. Vulnerability managers can use insights from Security Posture Control (SPC) to prioritize remediation of vulnerabilities on high-risk assets. The SPC product is based on Cloud Security Posture Management (CSPM) and Cyber Asset Hygiene Management (CAHM). Security Posture Control consists of two applications that are available by separate subscription from the ServiceNow® Store.

Security Posture Control Security Posture Control

Benefits:

  • View security posture insights for your on-premise and cloud assets. SPC helps your Info-Sec teams identify assets that are missing endpoint protection, unmanaged assets, assets exposed to the internet, and any high-risk combinations involving vulnerabilities. 
  • Monitor your assets for their compliance with internal security tool configuration standards. For example, ensure that the latest version of an endpoint protection product is being used. 
  • Automate your remediation workflow for the security posture gaps you find with the ServiceNow Configuration Compliance application. 
  • Create custom policies and insights based on asset metadata, security tool coverage data, and vulnerability data. 

ServiceNow’s Benefits Snapshot:

 

  • Manage threat exposure proactively and quickly prioritize high-impact threats in real-time and at scale
  • Maintain cyber resilience with collaborative workflows and repeatable processes across security, risk and IT
  • Increase the efficiency, effectiveness and expertise of security teams, while improving processes
View All Customer Experience & Engagement Tours
ServiceNow Customer Experience & Engagement Self-Guided Tour  

ServiceNow Customer Experience & Engagement Self-Guided Tour

ServiceNow Public Sector Digital Services streamlines Government service delivery by automating workflows, reducing response times and improving citizen engagement. AI-driven automation minimizes manual processes, while end-to-end case management centralizes tracking and resolution. The scalable platform integrates with existing systems, enhancing collaboration and efficiency.

Built on the Now Platform®, ServiceNow modernizes operations by identifying bottlenecks, streamlining compliance and boosting workforce efficiency with generative AI. Pre-packaged solutions like the Service Request Playbook digitize non-emergency citizen requests, while the License and Permit Playbook automates intake, processing and approvals, replacing outdated paper-based systems. A self-service portal and Virtual Agent chatbots further improve accessibility, allowing constituents to request services and receive automated support through the Government Service Portal and third-party applications like Engagement Messenger.


Want to learn more about ServiceNow?
Start a self-guided demo now to learn more about how ServiceNow is delivering improved experiences, increased engagement and faster services.
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ServiceNow - Public Sector Digital Services

ServiceNow Public Sector Digital Services streamlines service delivery by automating workflows, reducing response times, and improving citizen engagement through user-friendly digital experiences. AI-driven automation enhances efficiency by minimizing manual processes, while end-to-end case management centralizes case tracking and resolution across departments. The platform offers scalability and flexibility, adapting to evolving agency needs and integrating seamlessly within existing systems and enhanced collaboration features connect teams and departments, enabling more coordinated and effective service delivery.

ServiceNow - Public Sector Digital Services ServiceNow - Public Sector Digital Services

Benefits: 

  • Improved Citizen Engagement – Provides user-friendly digital experiences for seamless interactions.
  • End-to-End Case Management – Centralizes case tracking and resolution across departments.
  • Streamlined Service Delivery – Automates and simplifies public sector workflows for faster response times.
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One platform for Government Automation

Modernize operations, identify bottlenecks, and streamline compliance with government regulations. Automate essential processes and run them from the Now Platform®, a single system of action for the enterprise.

One platform for Government Automation One platform for Government Automation

Benefits: 

  • Improve experiences - Make it easier for people, organizations and businesses to get the services they need through digital-first experiences.
  • Generative AI that multiplies workforce effectiveness - Public Sector Digital Services with Now Assist supercharges experiences and productivity
  • Increased Efficiency and Trust - Boost performance within budget; redirect resources to highest value missions and enable service delivery from one (sub-) agency to another.
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Increased Efficiency and Trust - Boost performance within budget; redirect resources to highest value missions and enable service delivery from one (sub-) agency to another.

Service Request Playbook enables government to shorten the cycle times of non-emergency citizen requests, such as the U.S. 311 system, through intelligent work orchestration — anytime, anywhere, and on any device. This offering allows government to quickly digitize non-emergency service requests. Citizens are provided a portal that allows them to easily submit requests and track their status. Agents are guided on how to complete requests consistently and quickly.

Increased Efficiency and Trust - Boost performance within budget; redirect resources to highest value missions and enable service delivery from one (sub-) agency to another. Increased Efficiency and Trust - Boost performance within budget; redirect resources to highest value missions and enable service delivery from one (sub-) agency to another.

Benefits: 

  • Simplify the constituent experience around how they request services and track their status
  • Enable citizens to submit service requests anonymously, enabling governments to serve more people
  • Deploy a packaged playbook purpose-built to digitize and automate non-emergency public services
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License and Permit Playbook

License and Permit Playbook enables governments to simplify and modernize the delivery of licenses and permits – from intake to delivery. Paper applications inundate governments that rely on disconnected systems and manual, siloed processes. Guiding applicants while reducing required effort, and streamlining how work flows across teams, allows governments to improve both customer and employee experiences when it comes to requesting, reviewing, processing, and issuing decisions for both licenses and permits.

License and Permit Playbook License and Permit Playbook

Benefits:

  • Simplify the process of applying for licenses and permits, while providing visibility to customers on the status
  • Deploy a packaged playbook purpose built to digitize, streamline, and automate the license and permit process 
  • Guide government workers through the steps needed to evaluate and make determinations on applications

ServiceNow's Benefits Snapshot:

 

  • Improved Citizen Engagement – Provides seamless, user-friendly digital experiences for more efficient interactions.
  • Faster Service Delivery – Automates workflows and streamlines processes to reduce response times.
  • Enhanced Operational Efficiency – Centralizes case management, increases collaboration and integrates with existing systems to optimize Government services.