Explore Salesforce's Self-Guided Tours

Salesforce License and Permit Management is a pre-built application made for the public sector. Give constituents a single place to pay renewal fees, update their license information, see application status, collaborate with government reviewers, find answers to questions, and more. Salesforce uses smart forms that dynamically update based on user input to help streamline the application process. Paper applications can also be transformed into digital without the need for reviewers to re-key the information. Agencies can create a guided path using smart forms with simple drag-and-drop tools, and applicants can access smart forms on any device. When applications are submitted, reviewers can see all the applications in one place, and they receive a holistic view of all the important details, such as status and uploaded files. After final approval, the license or permits can be generated and automatically emailed to the applicant. Using Salesforce Analytics capabilities, senior executives can get a full view of applications and active licenses and permits based on geography, type status, and more.

Salesforce’s Inspections Management solution allows agencies to streamline code enforcement by increasing inspection effectiveness and transparency. When a permit application moves to the inspection stage, dispatchers can easily schedule an inspection and automatically assign the appropriate code enforcement officer to the proper site. Once there, code officers are guided step-by-step with easy-to-configure checklists, and the relevant regulatory code is always a click away. If any violation is found, code offers can immediately capture and document it.

Salesforce’s Grants Management Solution helps grant makers launch a portal where grant seekers can find funding opportunities, apply for funding, view their application status, and submit ongoing progress reports. Within the program, stakeholders have visibility into the funding lifecycle, including what stage each grant is in, funds that have been requested or awarded, and fund disbursement schedules. The grant application process for both grant makers and grant seekers is made easier with Grant Management. Quickly create applications using pre-configured templates. Then, applicants and grantees can find funding opportunities in a single online portal. You can also send private and personalized grant invitations to organizations that would be a good fit for private funding opportunities.

Salesforce’s Emergency Program Management Solution helps governments be more agile during emergencies so they can quickly meet the needs of resource requests, such as disaster assistance, unemployment insurance, and small business loans. During crises, constituents can obtain the latest emergency information, request support, and communicate with a government agent through a single online portal. With Salesforce’s Emergency Program Management Solution, you can also support planning, tracking, scheduling, and service execution, all from a mobile device. Streamline emergency request processes and mobilize emergency services and volunteers faster with collaboration, workflows, and notifications on an always-on platform. With Salesforce’s digital-first Emergency Program Management Solution, you can elevate constituent satisfaction and accelerate resolutions at scale.

For many individuals and their families, finding and applying for the right public assistance programs can be challenging, which in turn prevents them from getting the support they need in a timely fashion. This is why Salesforce introduced Public Sector Solutions Benefit Management. It's designed to help governments connect eligible individuals to the right social safety net programs faster by increasing access to essential public assistance program information and reducing administrative burden on both caseworkers and the constituents they serve. With intelligent document checklists and digital uploads, applicants can submit the right information the first time, eliminating back-and-forth communication. Salesforce’s digital-first approach helps caseworkers focus on individuals and families so they can build meaningful relationships and get a better understanding of their situation.

Empower public servants with Salesforce Employee Experience for Public Sector. From HR processes to IT self-service, centralize everything into one customizable and user-friendly workspace. Leveraging point-and-click builders, you can create tailored employee experiences configured for the needs of your employees. Once hired, speed up the onboarding process with easily accessible resources made available in one self-service portal viewable from any device. Whether an employee needs to change their address or request a name change, Salesforce allows you to create dynamic digital forms to guide employees through the complexities of the data change request without cumbersome paper-based manual processes. If IT issues arise, employees can create IT tickets and utilize self-service chatbots, resulting in faster issue resolution and more productive employees.