Informatica
Informatica Report

Government’s Experience with its Customers to Build Trust: CX/GX Success Stories and Pathways for a More Responsive Public Sector

Government’s Experience with its Customers to Build Trust: CX/GX Success Stories and Pathways for a More Responsive Public Sector

The current efforts to promote user-center and human-centered design for CX and GX initiatives in the public sector are a promising approach for promoting public trust in democratic institutions. Continued efforts will be needed to ensure customers and citizens benefit and truly experience their government as intended.

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