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Explore Qualtrics's Self-Guided Tours

Qualtrics and Carahsoft have partnered together to provide a series of self-guided tours of Qualtrics's products and features. Similar to a live demo, the self-guided tours explores how Qualtrics's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about Qualtrics's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Qualtrics expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

View All Customer Experience & Engagement Tours
Qualtrics Customer Experience & Engagement Self-Guided Tour  

Qualtrics Customer Experience & Engagement Self-Guided Tour

With Qualtrics XM Government agencies can design more inclusive and effective services, programs and policies that build public trust and foster community engagement. Agencies can build a world-class program, train teams on the skills needed to drive programs forward and regularly optimize programs once their live. Guided programs with pre-configured surveys, expert-validated methods and dashboards tailored to individual use cases make citizen programs more engaging.

Agencies gain a holistic understanding of the citizen experience through the power of a listening engine, full closed-loop actioning capabilities, predictive intelligence and analytics. 27 channels and 128 data sources feed into the platform, capturing real-time feedback. By capturing feedback across all touchpoints, streamlining workflows and automating actions Government agencies can improve community and employee experiences.


Want to learn more about Qualtrics?
Start a self-guided demo now to learn how to build community engagement and improve public trust.
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Qualtrics CoreXM

Qualtrics CoreXM is a versatile survey platform designed to capture and analyze experiences across various domains, including customer, employee, product, and brand. It offers advanced survey design features, allowing users to create customized and dynamic surveys that adapt to respondent inputs. The platform provides real-time analytics and reporting, delivering actionable insights to drive strategic decisions. CoreXM also supports seamless integration with other systems and tools, enhancing data accessibility and operational efficiency.

Benefits:

  • Comprehensive Insights: CoreXM provides in-depth analytics and reporting, allowing organizations to gather and analyze data from multiple experience domains.
  • Customizable Surveys: The platform offers extensive customization options for survey design, including advanced logic and branching, which enables users to create tailored surveys that adapt to respondents' inputs and specific needs.
  • Real-Time Feedback: CoreXM collects and processes data in real-time, delivering immediate insights and enabling organizations to quickly address issues, track trends, and respond to feedback as it happens.
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Qualtrics EmployeeXM

Qualtrics EmployeeXM is designed to enhance employee experience by providing tools for gathering feedback on engagement, satisfaction, and overall workplace culture. It facilitates the creation of comprehensive employee surveys, including pulse surveys, comprehensive feedback, and lifecycle assessments. The platform offers actionable insights through advanced analytics and reporting, helping organizations identify trends, address concerns, and improve employee satisfaction. Additionally, EmployeeXM integrates with other HR systems, enabling seamless data flow and a more unified approach to managing employee experiences.

Benefits:

  • Enhanced Employee Engagement: EmployeeXM provides tools for regularly collecting feedback through surveys and pulse checks, helping organizations understand employee sentiment and engagement levels, which can lead to improved morale and productivity.
  • Actionable Insights: The platform’s advanced analytics and reporting features deliver deep insights into employee experiences and behaviors, enabling organizations to identify trends, address issues, and implement strategies to enhance the workplace environment.
  • Integrated HR Solutions: EmployeeXM integrates seamlessly with existing HR systems, allowing for a unified approach to managing employee data and experiences, streamlining processes, and ensuring a cohesive strategy for employee satisfaction and development.
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Qualtrics CustomerXM

Qualtrics CustomerXM is designed to help organizations manage and enhance customer experiences by providing tools to collect and analyze feedback across various touchpoints. The platform enables businesses to gather insights on customer satisfaction, loyalty, and journey mapping through customizable surveys and real-time data collection. With its advanced analytics and reporting capabilities, CustomerXM helps identify key drivers of customer behavior and satisfaction, allowing for targeted improvements and strategic decision-making. Additionally, the platform integrates with other systems and applications, ensuring a cohesive approach to managing and optimizing the customer experience.

Benefits:

  • Improved Customer Satisfaction: CustomerXM provides real-time feedback and in-depth insights into customer experiences, helping organizations identify areas for improvement and enhance overall customer satisfaction.
  • Enhanced Customer Journey Mapping: The platform enables businesses to track and analyze customer interactions across various touchpoints, allowing for a comprehensive understanding of the customer journey and better alignment of strategies to meet customer needs.
  • Personalized Customer Engagement: CustomerXM’s customizable survey and feedback tools allow organizations to gather detailed insights into individual customer preferences and behaviors, enabling more personalized and targeted engagement strategies that enhance customer loyalty and retention.
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Qualtrics BrandXM

Qualtrics BrandXM helps organizations measure and optimize their brand health by providing tools to track brand awareness, perception, and market positioning. The platform enables the collection of feedback through surveys and analysis of brand sentiment, allowing businesses to understand how their brand is perceived by customers and stakeholders. With its advanced analytics, BrandXM delivers actionable insights into brand performance and competitive positioning, helping organizations refine their branding strategies. Additionally, BrandXM integrates with other systems and applications, ensuring a seamless approach to managing and improving brand experiences.

Benefits:

  • Enhanced Brand Insights: BrandXM provides detailed analytics and feedback on brand perception, helping organizations understand their brand’s strengths and weaknesses and make data-driven decisions to improve brand health.
  • Improved Market Positioning: The platform enables businesses to track brand awareness and sentiment, allowing them to refine their branding strategies and better position themselves in the market against competitors.
  • Actionable Brand Strategy: With real-time feedback and comprehensive reporting, BrandXM delivers actionable insights that guide strategic brand initiatives, helping organizations optimize their brand messaging and drive more effective marketing campaigns.
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Qualtrics ProductXM

Qualtrics ProductXM is designed to help organizations manage and optimize their product experiences by providing tools to gather and analyze feedback throughout the product lifecycle. The platform enables businesses to conduct product testing, track user satisfaction, and understand market needs through customizable surveys and real-time data collection. With its advanced analytics capabilities, ProductXM helps identify key drivers of product success and areas for improvement, allowing for data-driven decision-making and product enhancements. Additionally, ProductXM integrates with other systems and applications, facilitating a seamless approach to managing and improving product development and customer experiences.

Benefits:

  • Enhanced Product Development: ProductXM provides valuable insights through user feedback and market research, helping organizations identify key features, improvements, and innovations that align with customer needs and preferences.
  • Optimized Product Performance: The platform’s advanced analytics and real-time data collection enable businesses to track product performance and user satisfaction, allowing for timely adjustments and enhancements that boost product success and customer satisfaction.
  • Data-Driven Decision Making: By integrating with other systems and providing comprehensive feedback analysis, ProductXM supports data-driven decision making, helping organizations make informed choices about product strategy, design, and marketing.
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Qualtrics DesignXM

Qualtrics DesignXM is designed to help organizations create, test, and validate new products, services, and experiences before they go to market. The platform offers tools for gathering feedback on concepts, prototypes, and designs, allowing businesses to refine their offerings based on real-world input. With its advanced analytics and reporting features, DesignXM provides actionable insights into customer preferences and potential market success. Additionally, the platform integrates seamlessly with other systems, facilitating a streamlined approach to innovation and product development.

Benefits:

  • Informed Product Development: DesignXM enables businesses to gather and analyze feedback on concepts and prototypes, allowing for data-driven refinements and improvements before launching new products or services.
  • Reduced Time-to-Market: By testing and validating designs early in the development process, DesignXM helps organizations identify and address potential issues quickly, accelerating the time-to-market and increasing the likelihood of successful product launches.
  • Enhanced Customer Alignment: The platform provides insights into customer preferences and market trends, ensuring that new products and services are aligned with user needs and expectations, leading to higher satisfaction and market acceptance.