Polimorphic Solutions for the Public Sector

Voice AI

VoiceAI is a next-generation auto attendant created from the ground up for local governments. It can be used as a replacement to an auto phone tree, an operator to route the caller to the correct person, an after-hours customer service line, or as the main/frontline source of information for constituents.

The result is that callers get routed to the right person/department and answers to their specific questions rather than guessing at the right route in a phone tree or dropped in a voicemail box when they could have gotten their question answered immediately.

AI Search & Chat

AI-powered search and chatbot that directs residents to the right information every time. AI Search & Chat reduces resident inquiry calls by up to 50%, empowering staff to spend time and resources elsewhere. And, with a safe approach to AI, there’s no need to worry about data hallucinations or security.

Plus, implementation is a breeze. Just 30 minutes of a customer’s time, and we’ll handle the rest.

CRM & Workflows

Digitize forms, applications, and other manual processes to save staff time and resources while giving residents the ability to self-service 24/7. Plus, collect payments by credit card, ACH, and E-checks as part of an application process. Residents will like having options. Even better, tie the payment history to a contact.

The best part: Collect better data on resident interactions and staff impact. Track how many applications are received and completed. Have actual numbers on time to complete steps, staff and department performance to turn into reports. Be empowered to make decisions based on data.