Summary
Join Scott Pross, Vice President of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application. Listeners will learn how to stop repeating processes over and over and get more information from the end user to resolve issues quickly and set up proper workflows to get the right data in front of the right people.
“If we can minimize the iterations on less important parts of the workflow and concentrate on when we really need them is kind of like using a Get Out of Jail Free card in Monopoly. You only want to use that when you absolutely need it.” - Scott Pross, VP of Technology, Monalytic
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Speaker
VP of Technology
Monalytic
Vice President of Technology (with active Top Secret/SCI w/CI Polygraph DoD clearance) combining strong technical know-how with excellent leadership abilities. Expertise of end to end security and monitoring of highly classified networks. In-depth expertise in the security and monitoring of Military, Government, and commercial networks.
