Security, Identity & Intelligence On Every Voice

Pindrop^Ⓡ  solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation.

Fraudsters can seize control of customer accounts by taking advantage of a contact center's IVR and customer service agents. By leveraging these two repositories of information - often the weakest links in security -  fraudsters can seize accounts, change passwords, and perform other transactions that lead to data leaks and financial losses.   Pindrop^Ⓡ Protect provides an 80% true detection rate on average for identifying Fraud inbound to the contact center which in turn has stopped greater than $2billion in fraud losses to date for Pindrop customers. 

Additionally, the struggle to authenticate inbound callers to the contact center negatively impacts customer experiences. By dragging every inbound caller through multiple knowledge-based authentication questions or one-time passcode exchanges,  contact centers cause delays in customer resolutions and frustrate customers.  Pindrop^Ⓡ Passport addresses operational inefficiencies and improves customer experience by passively authenticating inbound callers, improving average handle time, decreasing customer friction, and reducing operating costs along the way.

Many customers leverage Pindrop^Ⓡ Passport and Pindrop^Ⓡ Protect together for a joint, multi-factor approach to both authentication and fraud defense.