Unlock Secure, Smart Government Services with ServiceNow

Pathways Consulting Group is a premier ServiceNow partner focused on delivering secure, mission-driven digital transformation for the public sector. We help federal, state, and local agencies modernize operations, improve service delivery, and strengthen compliance—without adding complexity. Pathways passionately believes in “protecting the estate.” This means staying as close to “out of the box” (OOTB) as possible, thus reducing complexity, while still achieving mission goals through configuration.

Each application stack within ServiceNow requires more than simply basic ServiceNow administration. While our consultants are well versed with the platform in general, we also train for the individual application stacks. With this type of education and certifications, we can deliver broad-based solutions, completely in-house, without the need for external resources in most cases.

Not all technicians, nor clients, always have a complete understanding of mission processes. Most are only exposed to a limited portion of an overall process. This is where Pathways Business Analysts can bridge the gap. Business Analysts collaborating with their client counterparts and stakeholders can distill the existing processes through a series of interviews and direct viewing. Not only do the analysts understand business processes, but they also understand best practice guidelines on how a process should be engineered within ServiceNow. Nothing is lost through translation.

ServiceNow implementations are not done without program oversight. Before a project begins an Architect will be assigned to provide technical oversight. Pathways has an in-house Certified Master Architect (CMA) and several Certified Technical Architects (CTA’s). In addition, Pathways has a dedicated Enterprise Architect that can view things from a product agnostic perspective. Our investment in architecture and governance assures us of a holistic view when taking on multi-faceted, complex, implementations.

Because of our investments in our architects and certified consultants, our ability to integrate and automate is always at our fingertips. Integrations and automation always make it into our customers road maps because it is this activity that can drive value and ROI from the platform.

Our proprietary solutions like Certify (access governance built natively on ServiceNow) streamline audits, automate security, and eliminate manual effort—empowering agencies to focus on what matters most: serving the public.

With deep experience across ITSM, SecOps, GRC, and public service workflows, Pathways brings the strategy, speed, and execution needed to modernize government from the inside out.