PagerDuty Solutions for the Public Sector
Essential Platform for Critical Work
The PagerDuty Operations Cloud is the essential platform for critical work. It automatically detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly—and minimize the impact of disruptions on your customers, employees, and brand reputation.
Detect and resolve issues faster.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its AI power can reduce alert noise by up to 87%, deliver clear context, and automate actions for you.
Ensure up to 75% less downtime. From faster detection to faster mobilization, the PagerDuty Operations Cloud ensures more resilient user experiences. Customer service agents can collaborate quicker with better visibility into real-time issues, too.
Reduce waste and drive more productivity.
The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Customers see payback in months.*
*According to IDC’s PagerDuty Business Value Snapshot.
Platform Overview:
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Incident Response
Take the right actions in real time, every time an incident occurs. Resolve critical issues faster and prevent future occurrences with streamlined, end-to-end incident response. Keep stakeholders informed, manage higher incident volumes, and continuously improve response processes
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AIOps
Reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Leverage machine learning and automation to empower your teams to remove manual processes and drive to the next best action.
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Process Automation
Reduce toil and focus on the work that matters. Enable the right people in your organization to have self-service access to IT operations tasks. Resolve requests and incidents in real time. Reduce escalations and interruptions to your developers and subject matter experts.
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Customer Service Operations
Empower your customer service teams to proactively solve customer issues, faster. Break down the walls between customer service and development, protect SLAs, and accelerate customer response.