Optezo Services

Optezo provides government agencies with Strategy workshops to work through some key pillars of automation – no matter where you are in your RPA journey.

1. Enterprise Process Automation Roadmap
   This workshop focuses on the review of your current processes and systems with the goal of developing a prioritized roadmap of automations across your agency. Prioritization is based on Business Benefit, Automation Readiness, and Ease of Implementation.
2. Process Readiness for RPA
   Oftentimes there is a desire to automate a process that isn’t fully optimized and ready for RPA. This 1-week workshop will help you get your identified process ready for automation by addressing technology, training and process gaps.
3. IT Readiness for RPA
   IT teams have a number of important questions about implementing an automation program. From security, to infrastructure requirements to SDLC and support needs. Optezo’s IT Readiness assessment uses our RPA Maturity Model to define a list of tactics to prepare IT to support RPA in the government agency. We will also build an Automation Proof of Concept (POC) to demonstrate the capabilities in real time.
4. Automation COE Assessment and Roadmap
   Does your agency already have an RPA program underway? Are you firing on all cylinders? Let Optezo perform a Maturity Assessment of your current RPA COE and develop of a Roadmap to rapidly improve and scale your RPA program looking across People, Process, Organization and Technology.
5. Conversion to UiPath (BluePrism, Automation Anywhere)
   Has your agency implemented Blue Prism or Automation Anywhere and are now thinking of migrating to UiPath (the Gartner Magic Quadrant Leader)? Let Optezo help you you’re your migration. We will provide you a migration roadmap and plan.

At Optezo, RPA is all we do. We have refined the cycle for designing, building, and testing automations and honed in on a standardized approach that we call the “Optezo Playbook”. Our team of experts follow a process that is fast and efficient. The Optezo timeline for RPA design, development, testing, and deployment is 4-5 weeks. From idea to working in production saving you time and cost and making for happier employees in just 1 month. Here’s a snapshot of the process:

Supporting and running an RPA program isn’t a piece of cake. You’ll need to handle automation demand management, new bot development, support, maintenance, enhancements and more.

Optezo’s support and run service eliminates your need to hire expensive consultants, or hire / train internal staff to manage your robotic process automation program. Optezo provides a portal for capturing end-user automation ideas, prioritizing automation candidates, and manages your automation portfolio. Our customer success team provides overarching RPA governance, adhering to best practices and standards. We are constantly monitoring the state of your RPA program and working with your team to increase those successes. Optezo’s service desk will always be monitoring your automations just in case anything ever goes wrong. Optezo’s team will identify any anomalies and work to fix them quickly in accordance with your service level agreements. The Optezo operations team is responsible for proactively testing and applying UiPath fixes ensure that your environment is stable and supported.

Our run and support services have you covered. Included in our fees are automation defect fixes as well as minor enhancements.

Optezo has partnered with Carahsoft to offer RPA Support and Run services. Just like our implementation services, we offer agencies the ability to purchase packs of support for 1, 3, 5, or 10 automations. We offer additional discounts for 2-year support contracts.

In addition to our support packs, your agency can purchase Premium Support for you mission critical automations, upping our standard support hours from 9 am -6 pm Eastern time Monday to Friday to 24x7 support.

Optezo offers buckets of hours for major enhancements to your automations. These can be purchased in 3 different sizes – Small (200 hours), Medium (400 hours), Large (1000 hours).