NexTalk Solutions for the Public Sector

NexTalk's Access Call Center is a software solution designed to help government agencies effectively communicate with deaf and hard-of-hearing individuals via TTY/RTT  - real-time text communications.  Our thick client sits on an agent’s desktop allowing them to directly communicate with the TTY user, eliminating the need for a relay operator. With Access Contact Center, your agency illustrates inclusivity and accessibility, fostering trust and positive public perception while also improving security and reducing agent call time.