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From Carahsoft & Our Partners
FAIRFAX COUNTY, Va., and RESTON, Va. — August 9, 2023 — SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action provider, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as SuccessKPI’s Master Government Aggregator® to make the company’s FedRAMP-compliant citizen experience solutions available to the Public Sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, National Association of State Procurement Officials (NASPO) ValuePoint, National Cooperative Purchasing Alliance (NCPA), ITES-SW2, E&I Carahsoft Cloud Solutions & Services Distributor Contract, OMNIA Partners and The Quilt contracts.
“We are pleased to partner with Carahsoft and its reseller partners to expand our FedRAMP-compliant insight and action platform in Federal, State and Local Governments,” said Dave Rennyson, CEO and Co-Founder at SuccessKPI. “Our AI and Machine Learning powered solution enables agency contact centers to deliver trusted and secure experience for citizens and employees while mitigating risk and exceeding compliance standards.”
SuccessKPI’s all-in-one modern citizen experience platform delivers a cloud analytics solution purpose-built for Government and civilian agencies to achieve mission success with their modernization efforts within their citizen engagement center(s). As agency missions continue to require increased levels of service for citizens, faster decision making and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges, which include:
“Carahsoft is thrilled to partner with SuccessKPI to enable agencies to leverage some of the most up-and-coming technology to drive modernization and improved outcomes for the Public Sector,” said Zak Kennedy, Contact Center Solutions Leader at Carahsoft. “We look forward to working with our reseller partners to expand the Government’s access to influential AI and Machine Learning solutions that are already making a positive impact in the Private Sector space.”
SuccessKPI’s solutions are available through Carahsoft’s SEWP V contracts NNG15SC03B and NNG15SC27B, NASPO ValuePoint Master Agreement #AR2472, NCPA Contract NCPA01-86, ITES-SW2 Contract W52P1J-20-D-0042, E&I Contract #EI00063~2021MA, OMNIA Partners Contract #R191902 and The Quilt Master Service Agreement Number MSA05012019-F. For more information, contact the SuccessKPI team at Carahsoft at (571) 591-6240 or SuccessKPI@carahsoft.com. View the SuccessKPI microsite here.
Carahsoft's Customer Experience and Engagement solutions encompass a variety of industry-leading software and services that analyze and disseminate information to constituents, the public, and the community. To learn more about Carahsoft's Customer Experience and Engagement solutions, visit www.carahsoft.com/solve/customer-experience-and-engagement.
SuccessKPI is an on-demand experience analytics software provider enabling enterprises and government agencies to utilize artificial intelligence and automation to improve business outcomes and transform their citizens’ experiences. SuccessKPI insight and action based platform enables agencies make informed decisions faster, improve citizen services, and move their mission with extraordinary results. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at www.successkpi.com.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Artificial Intelligence Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
Kathleen Atkins
SuccessKPI
(415) 371-9363
katkins@successkpi.com
Mary Lange
Carahsoft
(703) 230-7434
PR@carahsoft.com
View source version on Globe Newswire