New Relic logo

Explore New Relic's Self-Guided Tours

New Relic and Carahsoft have partnered together to provide a series of self-guided tours of New Relic's products and features. Similar to a live demo, the self-guided tours explores how New Relic's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about New Relic's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a New Relic expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

View All Customer Experience & Engagement Tours
New Relic Customer Experience & Engagement Self-Guided Tour  

New Relic Customer Experience & Engagement Self-Guided Tour

New Relic, the only programmable observability platform, is a FedRAMP Moderate Authorized Software as a Service (SaaS) that delivers visibility and a unique understanding of IT-driven customer experiences, business operations and IT applications. New Relic mitigates risk and ensures reliable performance during cloud migrations by providing agencies critical information about dependencies, cloud-preparedness and real-time performance applications throughout the transition.

Data-driven insights provide visibility and detailed metrics of applications, infrastructure and citizen experiences, allowing agencies to gauge success and monitor application changes in real-time to fix problems faster. Multiple interactions and channels provide agencies a view of citizens, which features they use and if performance is affected by geography, browser or device.


Want to learn more about New Relic?
Start a self-guided demo now to learn how to create an engaging digital experience for citizens.
1 of 6

New Relic Savings Plan

Usage-based pricing for full-stack observability—all in one platform.

  • Ingest: We bill on data ingested, no matter the type, making your billing easy to understand. You can ingest 100 GBs of data per month for free. The price per GB above the free level varies depending on which data option you have: Data Plus or Original Data. To learn more about how we bill for ingested data, see Data ingest billing. To keep track of your ingest, you can use our Plan & usage page or run queries.
  • Users: We bill for certain user types. Core users and full platform users are billable, and basic users are free. The cost per full platform user depends on your edition. With our Free edition, you get one free full platform user. To learn more about how we bill for users, see User billing.
  • Add-ons: These are optional features you can purchase separately. For more about this, see Add-on billing.
2 of 6

Application Monitoring

Visibility and analytics without the hassle.

Detect anomalies, discover root causes, and optimize performance across your distributed environment. With APM you can deploy, monitor, and scale services with confidence. And you get one user and 100GB per month of data ingest completely free.

Benefits:

  • Troubleshoot hidden errors in minutes.
  • One platform, hundreds of integrations.
  • Troubleshoot, debug, and optimize performance across your entire stack in one unified user experience.
  • Get connected context from logs, infrastructure, applications, tracing, serverless, and end-user experience—without having to switch between tools.
3 of 6

Session Replay

Rewind the user experience to debug what’s bugging your customers faster, and get deeper insights into what they really want from your applications.

Benefits:

  • Play back user interactions. Humanize observability to know exactly how customers are using your applications.
  • Banish bugs faster. Review recorded user sessions to quickly turn pain points to pain-free interactions.
  • Safeguard user privacy. Keep user data secure with privacy controls that keep user info anonymous.
  • Build brilliant experiences. Bridge the gap between error tracking and user behavior to create amazing apps.
4 of 6

Go from reactive to responsive

Alerts that aren’t actionable aren’t worth losing sleep over. Get meaningful alerts by filtering issues that directly affect users, and your business. Move from high-volume alerts to high-quality notifications by filtering issues based on the type of issue, the violation, affected services, and other variables.

Benefits:

  • Reduce noise with quality alerts. Get clear, focused, incident response to instantly reduce alert volumes and sync them with actual business impact.
  • Power SREs with more targeted alerts. Correlate related alerts and events from any source to increase context for on-call responders.
  • Have fewer business-interrupting incidents. Continuously build out in alert coverage and minimize gaps that lead to outages.
  • Know the context of your incident, and instantly share it with your entire team using ITSM software
5 of 6

Cloud Adoption

The cloud has been a paradigm shift in how companies operate. From faster innovation, improved scalability and performance--to operational efficiency gain--the cloud offers a competitive advantage over your competition.

Benefits:

  • Get to know the what, why, and how to establish a foundation for embracing and executing a successful cloud strategy.
  • Migration Assurance. Achieve accelerated migrations with reduced risks which are validated with before, during, and after measurements.
  • Optimization. Achieve the promise of the cloud with scalability, cost optimization, speed, and agility against KPIs and analytics.
  • Application Modernization. Ability to make smart, data-driven decisions to modernize and evolve applications to meet changing business opportunities.
6 of 6

Digital Customer Experience

Patience is thin. Attention spans are short. Yet the digital landscape is littered with poor delivery during key moments—from Black Friday outages and livestream lags to social media firestorms and launch day crashes.

Don’t let this happen to you.

Benefits:

  • Reliable - Your service needs to work the first time, and every time. If it crashes, loads slowly, or runs choppy—your customer is gone.
  • Instantaneous - The battle for attention is fierce. Your digital experiences need to be snappy and immediately engaging.
  • Innovative - With sky-high consumer demands, your team and systems need to be agile enough to quickly evolve, so you can keep up with the latest developments and deliver.
  • Integrated - Does your mobile experience mesh with your browser experience? Make sure you can see and maintain consistency across all your digital touchpoints.

New Relic's Benefits Snapshot:

 

  • Reliable: Proactive monitoring and alerts help agencies catch errors before citizens through tests on simulate user flows across digital touchpoints to ensure an error-free experience.
  • Innovative: Agencies can roll out new features and product updates through a continuous delivery pipeline to collaborate more effectively and speed recovery times.
  • Integrated: Agencies can see and maintain consistency across all digital touchpoints, eliminating data silos and bringing together performance data from the entire stack.