Case Management
Regardless of the case type, case management is a cross-disciplinary practice that requires the case manager to perform the functions of an information gatherer, regulations researcher, case data analyst, outcomes evaluator, and decision-maker as a single, objective professional. To further complicate the challenges of managing those overflowing responsibilities, current case management solutions are: expensive to operate due to the outdated technology in use; cumbersome to use because of integration difficulties with the Federal IT ecosystem; and slow to implement as stringent security requirements must be met to protect the sensitive nature inherent with the case.
Our DX360°® Case Manager product line grants a secure, collaboration engine and intelligent information management and synthesis for the federal workforce to access, update, and resolve cases in a way that fulfills niche needs by case type while meeting the federal legal, security and compliance requirements to protect sensitive case data.
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DX360°® Benefits Case Manager™
** DX360°® Benefits Case Manager provides highly extensible, automated, and full life cycle case management capabilities to intake, qualify, process, and manage benefits cases. It enables self-service benefits requests via a public portal and the app for case processing.
** Selected by Microsoft as a Preferred Solution, which can only be published by Microsoft partners demonstrating deep, proven expertise and capabilities. These solutions were selected by a team of Microsoft experts for its ability to meet federal needs in the case management vertical.
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DX360°® Investigative Case Manager™
** DX360°® Investigative Case Manager provides highly extensible, automated, and full life cycle investigative case management capabilities for intake, evidence collection, objective analysis, contact communications, investigation interviews, document management, self-service reporting, and analysis. It automates investigation case processing with analysis objectives, research, and resolutions.
** Selected by Microsoft as a Preferred Solution, which can only be published by Microsoft partners demonstrating deep, proven expertise and capabilities. These solutions were selected by a team of Microsoft experts for its ability to meet federal needs in the case management vertical.
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DX360°® FOIA Case Manager™
** DX360°® FOIA Case Manager provides highly extensible, automated, and full life cycle Case Management capabilities to intake, research, process, and manage FOIA cases. The app enables self-service FOIA requests via the public portal and enterprise app for case processing.
** Selected by Microsoft as a Preferred Solution, which can only be published by Microsoft partners demonstrating deep, proven expertise and capabilities. These solutions were selected by a team of Microsoft experts for its ability to meet federal needs in the case management vertical.
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DX360°® Enterprise Case Manager™
** DX360°® Enterprise Case Manager provides a full life Case management capability for enterprises with support for multiple case types, contacts, supporting information, case portfolios, escalations., workload management, and configurable life cycle processes. The enterprise Case Manager consolidates all disparate case management systems while meeting each of their unique requirements resulting in reduced long-term costs, increased operational efficiency, innovation, and security. It has features such as document management, self-service reporting, and analysis to automate case processing with analysis objectives, research, and resolutions. The public portal feature is also available with this edition.
** Selected by Microsoft as a Preferred Solution, which can only be published by Microsoft partners demonstrating deep, proven expertise and capabilities. These solutions were selected by a team of Microsoft experts for its ability to meet federal needs in the case management vertical.