Platform
Moveworks is an AI platform that leverages machine learning (ML) and natural language understanding (NLU) to understand employee needs, identify the optimal resolution, and automate the actions needed to complete the task. Employees interact with Moveworks in
everyday language, in the tools they already use like messaging systems, web portals, and email. Moveworks resolves most issues instantly, allowing employees to focus on what really matters, boosting operational efficiency, enabling meaningful business transformation, and taking employee experience to new heights.
What makes Moveworks different is that the solution harnesses the power of real AI and ML to give teams the ability to truly understand employee issues and provide rapid, automated service at scale — no manual work or dialog flows required.
Some of the largest organizations across industries like defense, manufacturing, software, healthcare, insurance, and more trust Moveworks. Here are the 5 machine learning components that work together to solve employees’ support issues instantly and automatically.
Language Core
The system harnesses the power of NLU to truly understand every support issue in every language and gets smarter, automatically, with every interaction.
Dynamic Flow
Users can treat every interaction like a normal conversation. Moveworks looks at questions in context, and engages naturally — without scripts.
Semantic Match
Pinpoints the single best answer for any employee by running ML on all of your resolution data to deeply understand it for maximum relevance.
Action Bid
State-of-the-art bidding system considers and ranks paths to resolution, then executes the best match with blazing-fast speed and accuracy.
Enterprise Cache
Continuously transforms hard-to-use resources buried deep within company systems into bite-sized snippets and actionable solutions.