Attendees joined ServiceNow for a Federal ServiceNow workshop focused on modernizing investigative case management. This interactive session delved into how ServiceNow Public Sector Digital Services (PSDS), powered by Now Assist AI and Automation, can revolutionize federal investigative case management - enhancing service delivery, streamlining operations, and creating more visibility through data analytics.  

 

Attendees learned how ServiceNow helps modernize investigative case management by; 

• Empowering investigators and unlocking productivity - creating case tasks seamlessly, automating work assignments, and tracking lifeycycle of cases from intake to resolution 
• Tracking and managing documentation and evidence into inventory - creating a single repository for assets and managing their inventory control 
• Increasing visibility and improving performance - Using embedded analytics to understand case processing times, historical data, location, and other meaningful KPI