Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
Reduce Your Contact Center Costs With Advanced Analytics and Speech Personalization
Hosted By: Gyst Technologies, AWS & Carahsoft
In this webinar, Daniel O'Sullivan, Founder and CEO of Gyst Technologies, led an informative webinar that expanded attendees’ knowledge about the use of advanced analytics and speech personalization in contact centers. Explore behavior-driven personalization in your IVR channels and 'voicebots' to deflect calls away from expensive agents and drive costs down.
This webinar helped attendees and their agencies:
- Discover new ways to reduce costs in your contact center
- Provide improved caller experiences and better service to
your customers - Gain invaluable insights and guidance for your digital transformation journey
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Resources
Inside Ibis: Contributors Weigh In Ahead of the 4.0 Release
Ibis has seen rapid growth, with over 8.2 million downloads in the past two years and a thriving contributor community. As the project approaches its 4.0 release, contributors highlight major improvements like faster CI, new backends, and stronger support for open source standards. The Ibis team is focused on expanding the community and making it easier for more developers to get involved.
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