During this session, we covered:
- CCAI/Constituent Assist: Modernize your engagement with a variety of constituents through the use of Contact Center AI (CCAI) tools. We'll cover deploying chatbots, integrating with a variety of legacy systems, utilizing intelligent agents on a portal or call center to answer questions, and completing routine tasks.
- Document AI: How to implement a Doc AI for a variety of use cases, including automated document processing for claims and verification documents, data mining for keywords or elements, media analysis, document digitization, indexing, and more.
- Outcomes: We'll demonstrate how implementing AI tools can improve demand forecasting, streamline budget management, boost efficiencies, and help you uncover advanced data analytics to assist in our economic recovery