The general benefits of Robotic Process Automation (RPA) are well known at this point. RPA reduces cost, boosts efficiency, shifts repetitive, tedious work to software robots ("bots"), and promotes employees from doing manual, low-value tasks to high-value work. Additionally, organizations are seeing significant ROI within only a few months.

But government agencies worldwide—local, regional, and national—are confronting challenges that are unique to the public sector. They face aging workforces: employees who will take an enormous amount of undocumented process knowledge with them when they retire. At the same time, revenues and thus budgets are dropping while citizen expectations and needs from their governments increase due to the pandemic and accompanying economic downturn. Constituents want easy-to-access, consumer-grade services with digital interfaces. And all this has to be delivered with utmost transparency.

Attendees of this webinar learned: