Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
In any industry, the service experience can feel transactional and impersonal to the customer. To the agent/case worker, this same interaction often seems siloed, inefficient and incomplete. Transforming from a case-based to a customer-focused 360 view allows for an integrated and optimized service experience built on knowledge and communication. This session will showcase the benefits of modernizing on an intelligent digital engagement platform that reimagines the service experience. Join us for a look at how AI-powered, customer-centric service transforms how people and organizations collaborate to solve problems and achieve results. This session will show how Salesforce can provide a unified 360 customer view across disparate systems via MuleSoft integration to bring together traditionally siloed data systems.
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