Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before.

 

Attendees heard from Chris Radich, VP of Digital Transformation, and Michael Hornsby, Director of Customer Success, at Salesforce, as they share their lessons learned in an interactive interview and demonstration of the top five global CX use cases.

 

Chris Radich, Vice President of Digital Transformation, Salesforce	Michael Hornsby, Director of Customer Success, Salesforce