During this webinar, attendees learned how:

• Google's CCAI Platform can help public sector contact centers automate routine tasks, freeing up agents to handle more complex issues.
• Virtual agents and agent assist can enhance customer interactions by providing fast and accurate responses to common inquiries.
• CCAI's analytics capabilities can provide valuable insights into customer behavior and trends, enabling you to make data-driven decisions.
• To implement best practices for customizing CCAI to meet the unique needs and challenges faced by public sector contact centers.
• Google is incorporating Generative AI capabilities into its solutions to address CX challenges.