Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Multi-Vendor

Smarter Citizen Services with Multilingual AI, Live Chat, and Learning Loops


Event Date: March 06, 2025
Hosted By: Google Public Sector, Botcopy, Egen & Carahsoft

This webinar explored how AI is transforming citizen services—helping residents get the support they need, in the language they prefer, while ensuring that AI continuously improves with real-world interactions.

Attendees learned about:

  • Live chat escalation: When AI needs a human hand-off, how to make it seamless and efficient
  • The AI learning loop: How AI, live chat, and expert oversight work together to ensure smarter, more accurate responses over time
  • Leveraging live chat and bot transcripts: Automatically generate AI learning opportunities with human-in-the-loop validation for continuous improvement
  • The 3 pillars of an effective AI system: Google Cloud AI (intelligence), Botcopy (the experience layer), and Egen (AI service expertise)
  • A real-world case study: How multilingual AI-powered systems are already making an impact in government services

Fill out the form below to view this archived event.


Resources

Understanding External Cybersecurity in the U.S. Public Sector
Guide

Understanding External Cybersecurity in the U.S. Public Sector

Read this ZeroFox guide to leveraging external cybersecurity to expose and disrupt threats to the U.S. Public Sector.


Fill out the form below to view this Resource.