Check out the agenda!

10:00am - 10:25am: Welcome & Opening Remarks

10:25am - 11:25am: The New Yorker Experience: Pillars for People-Centric Impact

Explore the key pillars that are the foundation for achieving people-centric impact and examine the importance of building trust, using your data more effectively and responsibly, and embracing an incremental transformation mindset. Envision practical opportunities that lay the foundation for the ideal constituent experience and enable you to continuously improve how your constituents engage with NYS government.

11:25am - 11:55am: Lunch & Networking

Enjoy lunch and network with partners that are supporting public sector modernization efforts in New York State and across the nation.

11:55am - 12:40pm: Uncovering the Path to Understanding and Serving Constituents Through Data

While data can be the pathway to improving the constituent experience, getting the data, understanding the data, and operationalizing the data can be complex and daunting. Listen to a panel of experts on how to effectively and responsibly unlock the data to drive personalization at scale and build trust with those you serve.

12:40pm - 1:40pm: Innovating to Deliver the New Yorker Experience

Hear from public sector leaders who are adopting innovations to transform the constituent experience. In this session, you will meet government trailblazers, hear their stories, explore how they led change within their organizations, the impact it has had on the constituents and customers they serve, and learn about what further innovations are on the horizon.

1:40pm - 2:25pm: Embracing Incremental Modernization with a Commitment to Innovate 

Effectively meeting constituent and customer experience expectations in the public sector is impacted by a number of operational challenges. During this panel session, you will hear from government leaders on how they have navigated the challenges, overcome obstacles, and overall adopted the theme of incremental change to continue to drive better constituent experiences.

2:25pm - 2:30pm: Closing Remarks

Speakers:

• Tiffany Blair, Principal of Digital Strategy, State Government, Salesforce
• Jerry Conrad, Distinguished Solution Engineer for Public Sector, Salesforce
• Kevin Call, Senior Director, Service Communications, Metropolitan Transportation Authority
• David Egts, Field CTO for Public Sector, Integration, Salesforce
• Max Gigle, CT Digital Service, Connecticut Department of Administrative Services
• Trevor McLaren, Senior Director, Solution Engineering for Public Sector, Salesforce
• Bryan Howe, US State and Local Government, National Area Vice President, Salesforce
• Alexandre Papagiannidis, Principal Solution Engineer for Public Sector, Analytics, Salesforce
• Justin Smi, Director of Unemployment Insurance Benefits, New York State Department of Labor
• Steven Spalten, Chief Technology Officer, New York State Department of Financial Services
• Lars Thompson, Associate Commissioner for Unemployment Insurance Claims Processing and Quality Review, New York State Department of Labor