AI mimics human cognitive functions such as the ability to sense, reason, act, and adapt, giving machines the ability to act intelligently. Machine learning is a component of AI, which involves the training of algorithms or models that then give predictions about data it has yet to observe. AI/ML and RPA are meant to augment humans in the workforce, not merely replace people with autonomous robots or chatbots. To be effective, agencies must strategically organize around the right people, processes, and technologies to harness the power of innovative technologies such as AI/ML to achieve the performance they need at scale.