Hear from
Salesforce SMEs with years of Contact Center implementation and operational experience. In this on-demand recording, you will learn:
- How your agents and managers deliver the right answers, faster
- Where Salesforce fits in a Contact Center ecosystem and on the agent's desktop
- What is Service Cloud Voice and how does it work with a telephony provider
- Current telephony provider partnerships and integration options
- Beyond Telephony: Digital Channels and AI