Aspen Technologies Group and Genesys recently hosted a virtual workshop on Experience Orchestration, an emerging trend that is transforming the way businesses approach customer engagement. This requires leveraging data, technology, and human touchpoints for a cohesive and meaningful experience.
Topics included:
- Exploring challenges and opportunities of Experience Orchestration
- Examining best practices and strategies for designing and delivering exceptional customer experiences
- Discussing thought-provoking insights and perspectives