The COVID-19 Pandemic may have jumpstarted and accelerated digital transformations for many state and local agencies, but that transformation won’t end with the crisis. Citizens have begun to expect and demand digital offerings akin to those in the commercial sector.

Moreover, now that many agencies have made the first move toward digital government, they finally have the groundwork in place to grow digital offerings in ways that can simplify the constituent experience.

So how can agencies capitalize on the investments in platforms they are making in order to better serve the citizens in the future? Listen to this podcast on The Long-Term Digital Strategy to find out how.