Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Florida Blue contact center receives thousands of member calls daily to seek help with getting digital ID cards, checking claim status, filling out various forms, and more. They needed a solution to help them automate repetitive member services (like the replacement of ID cards) with self-service guided options. This would help them to enhance customer satisfaction by reducing the wait time. This would also help free up agent’s time to serve members with more complex needs.
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