Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
How Partners Win in Public Sector with Help Scout
Hosted By: Help Scout & Carahsoft
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Public sector challenges: Agencies juggle tight budgets, outdated systems, and limited staff capacity - while public expectations keep rising.
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Where legacy tools fail: Email alone can’t support collaboration, automation, integrations, or reporting, leaving teams stuck in inefficiencies.
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How Help Scout bridges the gap: See how a shared inbox, self-service tools, and reporting features make it easier for public sector agencies to track ownership, resolve requests faster, and improve public trust.
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Pitch and objection handling: Practical guidance to position Help Scout against traditional email and legacy systems, and how to answer the tough questions.
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Live demo in action: Real public sector use cases showing Help Scout’s tools solving everyday support challenges.
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Resources
From Manual Chaos to Seamless Scheduling: OESC's Automation Success
The Oklahoma Employment Security Commission needed a reliable way to manage thousands of RESEA appointments while meeting strict federal and state program requirements. Read this case study to learn how the OESC leveraged Salesforce and SUMO Scheduler to simplify compliance-heavy scheduling, improve participant experiences, and achieve program goals faster.
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