Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Slack

Slack State & Local Fireside Chat


Event Date: July 22, 2021
Hosted By: Slack & Carahsoft

During Slack's Fireside Chat on July 22, attendees learned first-hand from Chief Customer Officer, Sarah Meyer and Chief Technology Officer, Rafail Portnoy of New York State Metropolitan Transportation Authority (MTA) around how they are using Slack to:

  • Provide real-time response to riders as customer satisfaction issues occur
  • Triage critical/non-critical IT incidents
  • Collaborate externally with partners/vendors
  • Create a unified customer and employee experience on a secure platform


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Resources