In today's rapidly evolving digital landscape, it is crucial for agencies to embrace innovative solutions that can enhance user experiences, increase efficiency, and drive engagement.   Recently, MCS Tampa & Genesys held a webinar where our expert panelists explored the ...

GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it ...

In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more ...

Digital Transformation is a critical topic for Colleges & Universities globally to help them become more innovative, agile, and resilient to support their students.Recently, GTS & Genesys hosted Part 2 of their webinar series, Delivering a ...

Did you know DiRAD has an IT contract available for Delaware agencies? Modernizing your current solution is easier than you may think.

Citizens now expect their government and support agencies to offer intelligent self-service options when seeking access to services and basic information. Yet, the majority of agencies fall short of citizen expectations when it comes to the number of digital engagement options and overall satisfaction ...

As learning environments evolve to meet the challenges faced by students and education institutions, one thing remains clear, you need a reliable and efficient learning platform.During our webinar held on September 29th, Genesys and GTS explained just how their two services come together ...

This event focused on the practical aspects of data protection, citizen experience, cloud computing, and more. Learn how the sophisticated, yet simple, AWS approach can help your agency thrive.

The best customer experiences are driven by the customer's own needs and intent. Modern, reimagined customer experience is grounded in what the public is trying to accomplish, the help they need now, and how they want to obtain that help. GTS and Genesys solutions lead with a ‘let us ...

Thank you for your interest in our Government Customer Experience & Engagement Summit!