Government Events and Resources

Recently, Genesys hosted a customer experience event in Denver and discussed how they can bolster Colorado's objectives. The workshop explored the alignment between Genesys and Colorado's Wildly Important Goals (WIGs), covering areas such as technology transformation, broadband expansion, digital ...

Recently, Genesys and GTS hosted an exclusive webinar that explored the transformative impact of Genesys on enhancing patient experiences and supporting healthcare professionals within Academic Medical Centers. This compelling session showcased real-world use cases, demonstrating the power of Genesys in ...

Recently, Genesys hosted a customer experience event in Denver and discussed how they can bolster Colorado's objectives. The workshop explored the alignment between Genesys and Colorado's Wildly Important Goals (WIGs), covering areas such as technology transformation, broadband expansion, digital ...

Recently, Genesys & InflowCX hosted an insightful webinar featuring a customer panel discussing the importance of revving up your CX and how the experience can be a powerful force in the utility sector. If interested in this discussion, you can view the video on-demand ...

Recently, Genesys and Carahsoft hosted a webinar that explored new solutions to take student experience to the next level at the University of California. This enlightening session delved into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the ...

Recently, Carahsoft, GTS, and Genesys hosted a groundbreaking webinar that delves into the core challenges faced by academic medical centers in delivering exceptional experiences to patients, employees, and students. This keynote session will explored innovative solutions to transform the landscape and ...

In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience ...

Aspen Technologies Group and Genesys recently hosted a virtual workshop on Experience Orchestration, an emerging trend that is transforming the way businesses approach customer engagement. This requires leveraging data, technology, and human touchpoints for a cohesive and meaningful ...

In today's rapidly evolving digital landscape, it is crucial for agencies to embrace innovative solutions that can enhance user experiences, increase efficiency, and drive engagement.   Recently, MCS Tampa & Genesys held a webinar where our expert panelists explored the ...

GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it ...