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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
AWS
AWS Spotlight Series: State & Local Government and Education
Event Date: June 18, 2020
Hosted By: AWS & Carahsoft
Hosted By: AWS & Carahsoft
In this session, attendees learned how Artificial Intelligence (AI) is playing a role in improving the customer experience in call centers. Topics included:
- How Chatbots can help callers perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment without the need to speak to an agent
- How Amazon Lex can be attached to your contact flow to recognize the intent of your caller, ask follow-up questions, and provide answers
- Contact Lens for Amazon Connect enabled by machine learning (ML) gives contact center supervisors and analysts the ability to better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback
- How AI Powered Speech Analytics for Amazon Connect solution enables customers to transcribe, translate, and analyze each customer interaction in Amazon Connect
Fill out the form below to view this archived event.