Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Improving Government Experiences: 4 Ways to Remove Burden
Hosted By: Granicus & Carahsoft
A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging.
Watch this on-demand webinar to hear from a government experience expert about how anticipating citizen needs can foster transparency and trust within government services.
Specifically, we discuss:
- Why personalized and proactive messages foster trust
- How citizens who feel respected are more likely to engage
- Ways strong communication simplifies complex service processes
- Ideas to incorporate multichannel reminders into the journey
Fill out the form below to view this archived event.