Government Events and Resources

Government agencies are leveraging ServiceNow in pursuit of digital transformation and scalable citizen services. Recently, the State of Delaware’s Department of Labor implemented 3CLogic to optimize its fraud and unemployment services to manage contact center demand fluctuations. As a result, their team ...

As government agencies seek to digitally transform citizen services, discover how the State of Delaware’s Department of Labor optimized its fraud and unemployment services to deliver faster responses and resolutions to incoming citizen ...

During this webinar, attendees learned:How to provide citizen omnichannel services How to scale operations to meet the elevated demand for servicesHow to apply self-service for citizen engagements to lower operating costs by automating mundane inquiresHow to ...