Advancing digital services is the #2 priority for states in 2021, second only to cybersecurity, according to the National Association of State CIOs annual survey of top 10 priorities.

In the 2021 Technology Forecast, state CIOs listed efforts to respond to and recover from the effects of the pandemic as major drivers of their priorities. When COVID-19 subsides, buildings may reopen and employees return to the workplace, but citizens will be accustomed to greater online access to services.

• Explore IT modernization initiatives driving change in government services.
• Detail changing methods of applications development.
• Delineate why data management is a critical stepping stone to decision making.
• Review the role of innovative technologies like e-signature are streaming digital service delivery for citizens.