The COVID-19 pandemic accelerated the shift to online government services, and criminals continue to take advantage of this shift to attack vulnerable individuals and government agencies. Digital fraud attempts are up 46% since the start of the pandemic, and even with prevention measures in place, the typical organization loses 5% of its revenue to fraud every year. Because fraud losses can rapidly get out of hand, fraud prevention is a critical part of any agency's online strategy.

Fortunately, it doesn’t have to be this way. In an ideal scenario, fraud prevention is invisible, adding no friction to the vast majority of user sessions while still effectively protecting the organization from fraudsters and only using friction commensurate to the threat level. To do this, fraud prevention must be integrated fully into the broader constituent journey. Fraud tools can work together with identity tools to effectively determine whether users are real, or criminals, and take targeted action.