Evaluating Performance of the Public-Facing Workforce
Designed specifically for Support teams using Salesforce, Leaptree Optimize provides managers and agents with valuable insights into performance and offers details on where individuals can improve.
With an intuitive and user-friendly interface, automate the creation of scorecards for your teams with ease.
- Native to Salesforce
Leaptree Optimize is built 100% inside of Salesforce using the Lightning Platform. No need for the APIs or hassle with external integrations. Available on AppExchange to trial or schedule a demo.
- Zero Cost for Agents
Local, State and Federal Agency teams are often cost conscious. As a result, we’ve designed a simple pricing structure -only pay a user fee per Evaluator - Agents go FREE.
- Self-Service Configuration
Software developers or IT support not required. Departmental Managers & Agents can build and configure custom scorecards for themselves.
- Real-Time Metrics
With data-driven metrics, get a better understanding of individuals key strengths. Assign tasks more effectively and boost overall performance.
- Continuous Improvements
Agents and managers can create instant feedback loops, enhance daily performance dialogue and establish effective performance trends.
- Employee Engagement
By monitoring short-term performance, keep employees motivated to continue achieving results, especially when goals are aligned to individual strengths.
Government Security standards such as fedramp.gov and ATO Approval are all fully certified within the Leaptree Optimize App. Leaptree Optimize went through rigorous security testing with Salesforce.com to become a certified Managed Package within their platform.